A to Z

Adapter

International adapters and various charging cables can be borrowed at the reception for a deposit.

Adlerstube

This is a typical place where locals and guests meet. Our delicious cheese fondue is served exclusively here.

Allergies

If you have food allergies or intolerances, please inform our service staff or the reception. Our cooking chefs will try their best to meet your wishes within the possibilities.

ATM

There are ATMs at the Berner Kantonal Bank, at the Spar- und Leihkasse Frutigen and at the Raiffeisen Bank. We accept international Bank cards (EC) to pay the hotel bill (note : be aware of the daily limits of debit cards).

Baby phone

You may ask at the reception for a baby phone. 

Ball pool

In the Lollypop (on the 1st floor) there is a ball pool for our youngest guests. Please take off your shoes before entering and put all balls back in the ball pool after use. Thank you!

Bank

Berner Kantonalbank, near the village square / Tel. 033 673 71 71

Frutigen Savings and Loan Bank, near the village square / Tel. 033 672 18 18

Raiffeisenbank, opposite Coop / Tel. 033 672 42 42

Bike and E-Bike

We have 2 bikes, as well as 4 e-bikes, which you can rent at the reception, where you will also receive further information and bike route suggestions. There are also various e-bike charging stations in our hotel.

Billiard

The billiard table in the Lollypop is available to our guests (from 14 years) at any time (free of charge for hotel guests). The billiard balls are at the reception.

Bowling

There is a bowling alley in the leisure and sports arena. 

For detailed information and opening hours, please contact the reception. Reservations are required!

Blanket / Pillow

Additional pillows or blankets can be requested at the reception or directly from the Housekeeping.
We also have synthetic bed linen for allergy sufferers.

Breakfast

Mon - Fri and Sun 7.30 - 10.30 am-> free choice of table.
We offer a rich breakfast buffet with many products from the region.

Check-In

The rooms are ready for occupancy from 3 pm at the latest. You are also welcome to arrive earlier and leave your luggage with us as well as receive the guest information at the reception.

Check-Out

We will be waiting for you at the reception for check-out by 11.00 am with the room keys. Would you like to sleep a little longer and need a late check-out? We will be happy to take your request at the reception and fulfil it if possible.

Curling

The curling rink is in the leisure and sports arena. 

For detailed information and opening hours, please contact the reception. 

A reservation is necessary.

Bavarian-curling 

Bavarian curling is offered in the leisure and sports arena. Registration is required. For more detailed information, please contact the reception desk.

Cinema Rex

The best bad-weather program! The current cinema program is always displayed on the info wall. We will gladly reserve a place for you (Tel. 033 673 18 05).

Church services
Roman Catholic Church: Every Sunday 9.00 am

Protestant Reformed Church: Every Sunday 10.00 am

Climbing & Bouldering

The climbing hall is in the leisure and sports arena. 

Different opening hours apply. We will be happy to provide you with information at the reception.

Clothes ironing

You are welcome to drop off your clothes at the reception desk, where you will also receive information about prices. If necessary, you will receive the clothes back within 1h.

Cosmetic studio

A facial treatment or something good for your feet? 

Coiffure-Beauté Vreni Tel. 033 673 21 38

Pieren Susanne (foot care) Tel. 033 673 44 30

The Cambrian Tel. 033 673 83 83

Credit cards

We accept the following credit cards:

Visa - Eurocard/Mastercard - American Express. 

We prefer: Maestro-CH (EC-Direct) or Postcard

Cuisine

Big menu from 11.30 am to 1.30 pm and from 6 to 8.15 pm

Small menu from 11.30 am to 9.15 pm

Both menus can be found on our website. We recommend an early table reservation.

Charging stations for E-Cars  

Charging stations for e-cars are located in the public car park of Adelboden (Zelgstrasse 2) on the first basement level next to our hotel-owned Adler parking spaces. The costs for charging e-cars can be found on the LWA website (www.lwa.ch).

Complaints

If you do not feel comfortable with us or have any complaints, please contact Karin or Mathias Fankhauser directly or go to the reception. We are always receptive to constructive criticism. 

Dart
Arrows are available at the reception. The game is in the Lollypop on the 1st floor.

Doctors
Dr. med. Reto König  Tel. 033 673 26 26

Hospital Frutigen Tel. 033 672 26 26

Emergency (Evening and weekend)

Emergency number Kandertal Tel. 033 671 11 11

Dentist Dr. Tobias Pflug Tel. 033 673 08 08

Deck chairs
We will be happy to put them on your balcony on request. The balconies at the end of the corridor in the direction of Chuenisbergli also invite you to soak up the sun.

Dinner
6.00 pm – 8.15pm

If you wish to cancel the half-board, we kindly ask you to do so by 12.00 pm of the day in question in order to receive a credit of CHF 30 per adult or CHF 15 per child over 8 years of age (except for the "Cloudless" package). You are also welcome to dine "à la carte". We recommend an early table reservation.

Dry cleaning
Possible on request and subject to availability. Clothes can be dry-cleaned off-site for an additional charge. You will be informed of the time of return by arrangement.

Emergencies
For emergencies at night, please use the SOS button or dial 555 on your room telephone.

Fireplaces
In Adelboden you will find wonderful family fireplaces. We will be happy to tell you more at the reception.

Flowers
Wilhelm Blumen / Tel. 033 673 20 51 (also Fleurop) right next to the hotel
Floribunda / Tel. 033 673 27 27 in Vorschwand, Dorfstrasse 64

Garage
We have hotel-owned parking spaces for our hotel guests in the public car park at Zelgstrasse 2 on the first basement level, where the electric parking spaces are also located. The height of the entrance is 2m20, the parking level 1m95. It costs CHF 10 (summer) or CHF 12 (winter) per vehicle and night.

Games
Whether UNO or Jass - a small selection of games is available to you free of  charge in the cupboard in the hotel lobby.

Half board
There is no specific table reserved for you. If you prefer a specific seat in the restaurant, we recommend an early start to the evening menu. If you have booked half board, we serve a rich 5-course menu daily and a meat fondue buffet on Saturdays. If you wish to cancel your half-board booking, please do so by 12.00 am on the day in question in order to receive a credit of CHF 30 per adult or CHF 15 per child aged 8 and over (except for the "Cloudless" package).

Half board can only be booked as a package and not by the day. If you have booked room/breakfast and would still like to have dinner, the price for the evening menu is CHF 56 / CHF 62 per person on Saturdays. You are also welcome to dine "à la carte". We recommend that you book your table in advance.

Hair dresser
Bellezza by Larissa Jungen Tel. 033 673 16 94
Coiffeur Chalet Tel. 033 673 05 08
Beauté Vreni Tel. 033 673 21 38

Heating
Is your room too warm or too cold?

You can regulate the heating in your room yourself.

We ask you to set the electric bathroom radiator only as needed (with timer). We are connected to the district heating system and heat the house with wood chips CO2 free.

Hotel lobby
Our hotel lobby is at your disposal all day long for reading, playing and cozy get-togethers.

Hygiene items
Shower gel, soap and cosmetic tissues are available in the bathroom. Other hygiene items such as toothbrush and cream, shaving kit and body lotion can be obtained at the reception.

Hiking
In the hotel lobby you will find a selection of hiking and trail suggestions collected in a folder. We will be happy to print out the desired hiking suggestions for you free of charge. Further suggestions for hikes and sightseeing tours are available on our information wall or from our reception team. Brochures of the regional sights are also available at the reception (please also note our brochure wall at the reception). 

Info-wall
Opposite the lift is our information wall, where we inform you about the weather, excursion possibilities and the current weekly program.

Info channel
For detailed information about Adelboden, we recommend the info channel on station no. 1. We will also be happy to provide you with information at the reception.

Ironing on clothes
You are welcome to hand in your clothes at the reception desk, where you will also receive information on clothes and prices. If necessary, the clothes will be returned to you within 1 hour.

Ice skating
Ice skating is possible in the leisure and sports arena. Please contact the reception for exact opening hours and information.

Illness
If you feel unwell, we will be happy to call a doctor for you. Sometimes a thermos flask of tea will help. Please ask for it at the buffet or at the reception. We wish you a speedy recovery!

Kettle
We are happy to provide a kettle in your room on request. 

Laundry service
Did you spill a little at the evening meal or did you really ride through the bushes and dirt on your bike? We will be happy to do your laundry for you. The washing of your bike and trail running clothes is free of charge. The prices for other dirty laundry will be communicated to you at the reception.

Library
Opening hours:
Mon/Tue/Thu 3.30 – 5.30 pm
Fri 5.00 – 7.00 pm
Sat 10.00 – 12.00 am
Wed and Sun closed

If you identify yourself as an Adler guest, you only pay a deposit of CHF 20 (flat rate, borrowing free of charge). You will get the deposit back when you return the books. There is also a small selection of various books in our hotel lobby.

Linen change
Bed linen is changed once a week. If you would like an additional change of linen during your stay, please inform the reception desk in the morning. The towels are changed daily, but only the ones you put in the bathtub or on the floor in the morning. This is our contribution to environmental protection.

Local history museum 
Learn about the history of Adelboden and visit the local history museum, opposite the Rex cinema. The museum is open in summer from around mid-June to mid-October and in winter from around mid-December to mid-April. Wednesdays from 2.00 to 5.00 pm We will be happy to inform you of the exact opening hours at the reception.

Lollypop
The name comes from the fact that the room used to be a club and was called such. This is the games and sports room in the 1st basement for young and old with a ball pool, table tennis, billiards, table football and darts

Lost & Found
Have you forgotten or lost something? Don't worry, ask at the reception. We keep all found or returned items for up to 6 months.

Massage
Treat yourself and your body to something good. You will find the various massages on our website or in our brochure at the hotel entrance. You are welcome to make an appointment at the reception.

Mountainrailway pass
During the summer months, the mountain railways in Adelboden are included all our hotel rates. The mountain railway pass can be picked up at the reception from the 1st overnight stay and can be used up to and including the day of departure. In the event of loss of the mountain railway pass, a processing fee of CHF 20 will be charged (cancellation and re-ordering). In winter, the mountain railways are not included in the price of the overnight stay.

Management
We, Karin and Mathias Fankhauser, have been running the Adler Adelboden since November 2020. We look forward to meeting you and having a quick chat.

Medicine cabinet
Whether it's a plaster or a cooling bag - for minor ailments, we are happy to help out with our emergency pharmacy at the reception.

Mail
We place incoming letters and parcels for our hotel guests at the reception at around 8 am. Outgoing mail can be left at the reception desk. Hotel postcards are free of charge. Additional postcards as well as stamps can be purchased at the reception.

Night porter
Our reception is open until 10.00 pm. After that, until the closing time of the restaurant, the telephone is operated by our service staff. For emergencies during the night, press the SOS button on your room telephone or dial 555. We will be there for you again from 7.00 am.

Panoramic pool &SPA
Our SPA-area in the 1st basement with two bubble tubs, sauna, ice grotto and steam bath, tecaldarium, experience shower, Kneipp basin, solarium and relaxation zone is freely available to our guests from 2.00 pm to 7.00 pm. We are happy to switch on the SPA area earlier on request. This zone is a nudist zone and is reserved exclusively for adults (16 years and above). Children are not admitted, even when accompanied by adults.

Entering the area in shoes is prohibited for hygiene reasons; bathing shoes and bathrobes are in your room. 

The panoramic pool on the 2nd basement is open to the whole family from 7.15 to 8.30 am (early swimmers) and from 10.30 am to 9.30 pm in swimwear. We ask parents to supervise their children. The outdoor pool may be closed at off-peak times in cold weather. The solarium is in front of the entrance to the panorama pool and is always accessible. Tokens for CHF 5 per 5 minutes are available at the reception (free of charge for hotel guests).

Picnic
Would you like a picnic for your hike? For example, a raclette or simply a good bottle of wine to-go? We will be happy to take your order at the reception until the day before.

Playground
The children's playground next to the hotel belongs to the house and your children are welcome to use it. A large children's playground with a fireplace is located below the hotel (steep path down to the left of the hotel and cross the road; approx. 3 minutes' walk). There are great and spacious children's playgrounds at almost all the restaurants of the mountain railways.

Pharmacy
Opposite the hotel, no emergency service; Wednesday and Sunday closed all day depending on season.

Pillow menu
Don't just sleep well, relax properly.
With our small selection of pillows, we do our part to ensure
that you can spend really restful nights with us at the Adler Adelboden

Swiss stone pine pillow
Swiss stone pine improves the quality of sleep and lowers the heart rate. The depth of sleep is improved and the ability to recover increases. And if you sleep better and deeper, you can get by with less sleep.

Millet pillow
Millet has a calming effect. The individual shaping of the pillow and the shifting of the small, soft millet shells make this pillow particularly suitable for supporting the sensitive neck area and the cervical spine.

Neck roll
A neck roll not only provides relaxation in the neck area but also helps to stabilize the back. This can often prevent problems and significantly reduce pain.

The best thing to do is simply try out one of our pillows.
You are welcome to make your request at reception or by calling 100
daily until 19.00h and we will put the pillow in your room.
You can test it during your entire stay,
but you are also welcome to change it again.

Repairs
Is there a screw loose? If you notice any defects or damaged objects, please contact the reception. Our do-it-yourselfers will be very grateful.

Restaurant
In our restaurant Vogellisi we offer our rich breakfast buffet. For our half-board guests, we serve the evening menu in a modern and cosy atmosphere. In the Chuchichästli we like to spoil our guests à la carte. We are happy to accept your table request and always try our best to fulfil it.

Room cards
The room card can be handed in at the reception during the day. We will be happy to issue additional room cards on request. IMPORTANT: If you return later than 10.00 p.m. in the evening, please take the room card with you. The door closes automatically.

Smoking
All our rooms are smoke-free. If you do not want to give up your pleasure, there is an ashtray on each balcony. Tobacco products can be found either at the kiosk at the end of the street or in the Coop. We have matchboxes at the reception. 

Sewing service
Has a button fallen off your shirt? We will sew it back on free of charge, just contact us at the reception. Other sewing work can be done outside the clinic for an additional charge. You will be informed of the time of return of the garment after consultation. Would you like to carry out the repair yourself? We will be happy to provide you with a sewing kit at the reception.

Shower mat/ Shower stool
We are happy to provide you with a shower mat and/or a shower stool on request. 

Shops
Opening hours are normally from 8.00 to 12.00 am and from 2.00 to 6.30 pm. Wednesday afternoons many shops are closed. On Saturdays, most shops are open until 4.00 or 5.00 pm. Shop opening hours are not always the same.

Sledging
Should we go to the sledge paradise of Tschentenalp or rather to the 5km-long slope of Sillerenbühl?You are welcome to use the sledges labeled "Hotel Adler" in the shoe room (1st basement) free of charge and without prior notice. We ask you to report any damage to the reception.

Snowshoes
Depending on the weekly program, you can take part in a guided snowshoe hike free of charge. If you prefer to walk through the snow on your own, you can borrow snowshoes and poles free of charge at the reception.

Snow sportsschool 
Get tips from the pros?
For cross-country & ski lessons please contact:

Swiss Snowsports School Tel. 033 673 80 90
For snowboard lessons Crazy Sports Ltd. Tel. 033 673 30 00
Swiss Snowsports School Tel. 033 673 80 90

Shoe chains (spikes)
Especially when the paths at night freeze, our winter hiking paths can sometimes become very slippery and icy. You are welcome to borrow shoe chains (spikes) free of charge at the reception.

Shoeshine machine
A shoeshine machine as well as the utensils are located on the 1st floor in the ski boot room. 

Shoeshine service
On request, we will be happy to clean your shoes according to your needs.

Ski bus
The local bus is included in the guest card and takes you comfortably to the valley station of the Engstligen cable car (Unter dem Birg) or to the mineral spring (2 minutes' walk from the Silleren cable car). During rush hours we recommend using the bus instead of the village railway. 

The Portenier bus between Gilbach - Bergläger - Geils is included in the ski pass, but not in the guest card.

Ski depot
Instead of lugging your skis, simply deposit them!

Oester Sport offers a ski depot at the valley station of the Silleren cable car. Leave your equipment in the ski depot in the evening. The next day your equipment will be ready and your boots will be nice and dry. CHF 4 per pair of boots or per pair of skis per night.

Skills Area Nevada
The Skills Area covers four areas on around 2200 m2. A pump track on about 600 m2, a jump line with 3 jumps between 2 - 3m in length, a mountain bike trail with various skills sections and a lounge area with seating. Use is free of charge. There are benches with fireplaces and a raised herb bed all around.

Ski room/Ski boot room 
Both rooms are located on the 1st floor. Please use the side entrance on the left side with your room keys. The first room is the ski room, at the end of the corridor is the boot room. The following can be stored there:
Ski / Snowboard - Ski boots and poles - Cross-country skis - Sledge / Bobsleigh - Hiking boots

Taxi
Wherever you want to go, we will be happy to organize a taxi for you. Or you can decide for yourself which you prefer: AFA Tel. 075 415 15 15 (24h service).

Telephone
Would you like to let your relatives and friends know that you have arrived safely? There is a direct dial telephone in every room.
Dial:
100 or the REC key for the reception
9 (+ room number) for a connection to another room
0 for an external line (you will not hear a buzzing tone).

Some prefixes to:

Germany - 0049
Great Britain - 0044
France - 0033
Austria - 0043
Netherlands - 0031
Belgium - 0032
Italy - 0039
Luxembourg - 00352

Area code from abroad to the hotel: 0041 33 673 41 41

Tennis
The Roger Federer feeling in the middle of the mountains!
Throughout the summer, 2 hard and 2 clay courts are available free of charge directly in front of the Adler Adelboden. Reservations can be made at the reception. We have tennis rackets and tennis balls which you can borrow free of charge at the reception. 

Table football
At Lollypop (free of charge)

Table tennis
In the Lollypop - rackets and balls are available at the reception.

Trottiland
Hiking up and then down on the scooter instead of the cable car? 

Enjoy a day in summer in Trottiland Sillerenbühl/ Hahnenmoos.

The day pass costs CHF 18 per scooter.

A map with the scooter routes is available at the reception.

Vegetarian menu and special diet  
In addition to the usual evening menu, we offer a vegetarian option every day. Our menu also contains a selection of vegetarian dishes. For special diets, we kindly ask you to contact the Réception.

Vogellisi book
If you are in Adelboden, you can hardly avoid hearing the famous legend of Vogellisi. Be it through the song "Weni nume wüsst..." or the various Vogellisi activities in the village and on the Vogellisi mountain... If you would like to take the story home with you, you can get the book for CHF 35 at our reception.

Walking-/ hiking poles
Left your poles at home? No problem, on the 1st floor in the shoe room you will find various walking / hiking sticks for free loan.

World Cup
Every year in January the FIS World Cup takes place in Adelboden on the Chuenisbergli and the whole village turns into one big place to be. If you are able to stay at our hotel during the race, you are either a professional skier or you were very lucky and spontaneously found yourself in the right place at the right time, because our rooms are only available to skiers during the race.

Wi-Fi
Stay always connected: our Wi-Fi is "adleradelboden" and you'll get acces with the password: halloauszeit

Zimmerkarten
Die Zimmerkarte kann während des Tages an der Réception abgegeben werden. Auf Anfrage stellen wir Ihnen gerne zusätzliche Zimmerkarten aus.
WICHTIG: Falls Sie abends später als 22.00 Uhr zurückkehren, bitte die Zimmerkarte mitnehmen. Die Türe schliesst automatisch.